Privacy and cookie statement

the privacy and cookie statement of SIA "Helmand Baltics" website www.helmand.lv . It explains how SIA "Helmand Baltics" processes personal data obtained from our online store www.helmand.lv (hereinafter referred to as the online store). We request personal data when customers contact us offline, for example by requesting information. This statement also describes the use of cookies used in the online store.

1. DEFINITIONS

The following terms are used in this privacy and cookie statement of SIA Helmand Baltics:

Online store: online store www.helmand.lv

Communication : online store functions such as wish list , check-out , sign-in for receiving news, my account and using chat .

Online store visitor: a person who visits the online store for the first time and does not communicate with the online store.

Online store customer : a person who communicates with the online store.

Account: a customer account created in the online store for placing an order.

Privacy and cookie statement: "Helmand Baltics" SIA privacy and cookie statement

2. SECURITY OF YOUR PERSONAL DATA

SIA "Helmand Baltics" respects the privacy of its customers, business relations and internet store users. All personal data collected is protected and treated confidentially.

3. ACQUISITION AND USE OF PERSONAL DATA

3.1 INTERNET STORE VISITORS

In order to improve the experience of visiting the helmand.lv online store, SIA "Helmand Baltics" obtains information about your personal data and ways of browsing the online store, as well as finds out whether you have entered the online store through one of our advertising partners. SIA "Helmand Baltics" obtains, for example, the following data:

Country;
products reviewed;
IP address;
the way you entered the online store;
the place where you left the online store;
the device you used when visiting our online store.

The above information will be used, among other things, to better understand the visitors of the online store.

3.2 CLIENT OF THE INTERNET STORE

We obtain the same information about the customers of the online store as about the visitors of the online store, supplemented by the data provided by the customer to us, for example:

items on the wish list;
ordered products;
contact information.

3.2.1 CUSTOMER ACCOUNT

To place orders in the online store, you need to create an account by registering, or by placing an order without registering as a guest, however, your data is needed so that the courier can contact you and deliver the product.

To create an account, you must provide the following (personal) data:

name and surname;
E-mail address;
password.

The above data is used for the following purposes:

to create and maintain your account;
to prevent fraud, abusive or inappropriate use of your account;
to display the products you have purchased;
to deal with complaints and to keep correspondence about orders placed in the online store from third parties.

Data is stored at least as long as you have an active Helmand.lv user account.

3.2.2 ORDERS

3.2.2.1 PLACING THE ORDER – DELIVERY ADDRESS

You can purchase products in the online store with your account. When placing an order, you will be required to provide additional information related to the shipping address provided during the account creation process:

first name;
E-mail address;
Delivery address
Phone Number;
company name (if applicable);
VAT number (if applicable);
CoC (Chamber of Commerce) number (if applicable).

The above data and your account information will be used for the following purposes, among others:

for informing about the status of the placed order
for fulfillment of order/agreement, delivery and after-sales obligations;
for the preparation of an invoice;
to improve our service;
for solving questions and complaints;
for personalizing marketing activities;
for placing orders on behalf of our company.

3.2.2.2 PLACING AN ORDER – INVOICING ADDRESS

After you have entered your shipping address information, we will ask you for your billing address information:

company name (if applicable);
first name;
billing address;
Phone Number;
payment method.

This information will be used, among other things, to:

it would be indicated on the invoice;
contact you about order fulfillment, invoicing or delivery;
we could receive payment and expedite the checkout process;
prevent fraud and hacking;

3.2.2.3 PLACING AN ORDER - NORMAL PAYMENT METHOD - Bank transfer

In order for SIA "Helmand Baltics" to prepare a prepaid invoice, the following information is obtained:

E-mail address;
company name (if applicable);
first name;
billing address;
Delivery address;
Phone Number;
order value;
IP address;
Order number;
device;
payment method.

This information is used, among other things, to:

payment notification sent by e-mail;
assess the risk of fraud;
e-mailed order number in case of payment or order cancellation;
send the order number and payment method by e-mail so that it can be confirmed when receiving the corresponding payment.

This way we can provide a better service in case of payment, cancellation or refund questions. This helps reduce the amount of payment errors, providing a more pleasant shopping experience.

3.2.2.4 COMPLETE ORDER IN LEASING

By choosing the payment method "ESTO payment", "ESTO 3", "ESTO pay later" you agree that we obtain the following (personal) data, which are transferred

ESTO LV AS reg. no. 40103050993 for assessing solvency and drawing up a credit agreement.

contact information;
personal code
the name of the workplace and the period worked
amount of salary
E-mail address;
IP address;
Phone Number;
information related to the order (such as delivery information, billing address, number of products, product number, customer group, payment method, invoice amount and VAT %).

Helmand Baltics SIA uses the above-mentioned information and your account information for the following purposes, among others:

for purchase payments on the account;
for verification of identity and solvency, which will be carried out by a credit institution (Stock Company ESTO LV")

Your personal data is processed by "ESTO LV" Joint Stock Company in accordance with the applicable confidentiality policy and privacy regulations, which can be found on the ESTO.LV website:

Click on Esto privacy policy to open it - ESTO AS privacy policy

3.2.3 WISH LIST

You can create a wish list in our online store. When you add products to the wish list, they will be stored for 30 days after the order is placed.

Regardless of whether you are registered or not, we collect, among other things, the following information:

IP address;
browsing habits.

If you add products to your wishlist while you're signed up, you'll always be able to find them in your account's wishlist.

This information is obtained for the purposes of marketing activities, so that SIA "Helmand Baltics" can remember your wish list when you return to the helmand.lv online store.

3.2.4 REFERRALS

3.2.4.1 REVIEWS OF PRODUCTS

Using your account, you can leave a review for products in the online store. You can write a review only for the products you have purchased. In order to connect the product, the corresponding review and the correct email address, you will need to provide the following information when submitting a review:

first name;
E-mail address;
product;
Order number.

This information is used to add reviews in the online store and to contact the customer in case of complaints.

3.2.4.2 REFERRALS THROUGH OTHER CHANNELS

You can leave feedback on our website www.helmand.lv using the price comparison pages, which display the products and prices of SIA "Helmand Baltics". In order to write a review, the following information will be requested:

E-mail address;
first name.

This information is collected to communicate with the buyer and resolve potential issues.

You will find more information about the collected data in the privacy statement of the specific websites.

3.2.5 CUSTOMER SERVICE

If you have questions or complaints about the product purchased in the online store or about the service provided by SIA "Helmand Baltics", you can call us, write an e-mail or chat with us. Our contact information can be found in the online store. You can also use the available in our online store complaints form Using the online complaints form we will ask for (at a minimum) the following information:

name and surname;
E-mail address;
Phone Number;
order number (optional/ if applicable);
description of the complaint.

When using chat, only your first name, last name, email address and the subject of the conversation will be requested.

The above information will be used in the process of handling your complaint

3.3 PERSONAL DATA PROCESSING

3.3.1 PERSONAL DATA PROCESSING OUTSIDE THE EU

We work with third parties such as Google and Facebook. This means that the data may be stored on servers located outside of Europe, where there are different laws regarding the processing of personal data. These third parties adhere to the Privacy Shield Principles set forth in the US Department of Commerce's Privacy Shield Program . Companies that adhere to these principles and the program are considered compliant with European personal data regulations.

3.3.2 TRANSFER OF INFORMATION TO THIRD PARTIES

"Helmand Baltics" SIA may transfer your personal data to third parties for the following purposes:

if you have consented to such data transfer;
to perform the contract with you;
to deliver products purchased from other seller(s).
so that SIA "Helmand Baltics" can improve the products and services provided by its cooperation partners;
if required by law
to prevent or combat fraud;

3.3.3 STORAGE PERIOD

SIA "Helmand Baltics" will not store your data longer than it is necessary to achieve the stated goals. In exceptional cases, the data is stored longer for the fulfillment of legal obligations (e.g. data retention obligation). The duration of data storage depends on the type of data and the purposes for which it is processed. Thus, the storage period may differ from the target.

3.3.4 SECURITY

SIA "Helmand Baltics" will take measures to adequately protect your personal data. To ensure this, we use means appropriate to our activities, company size, type and type of data processed. Our actions prevent unauthorized access, alteration, disclosure or loss of data.

We expect you to take care of your personal data by not disclosing your registration information (email address and password). Never share your registration information with anyone and store it accordingly.

3.3.5 DATA ACCESS AND CORRECTION

You have the right to access your data at any time and, if necessary, change it by logging into your account.

If you do not have an account, you can request information about your personal data available at SIA "Helmand Baltics". If these data are not accurate, you can request that SIA "Helmand Baltics" replace them. Such access requests can be made by email or via a complaint form sent to our Customer Service Center.

3.3.6 OBJECTION RIGHTS

You can object to the use of your personal data free of charge. You can send objections about the use of your data to our customer service center by e-mail or by post. You will receive a response from SIA "Helmand Baltics" within four weeks.

If you do not allow the use of your data for the purposes of direct marketing activities, SIA "Helmand Baltics" will stop using your data for these purposes. You will no longer receive e-mails of a commercial nature from SIA "Helmand Baltics", such as news.

3.3.7 THIRD PARTY PRIVACY AND COOKIE NOTICES

This privacy and cookie statement does not apply to third-party online stores linked to the online store. This also does not apply to data processing by companies such as Google. You can change the settings in your Google account by first reading the Google privacy policy .

SIA "Helmand Baltics" is not responsible for the way third parties and companies process your (personal) data. SIA "Helmand Baltics" always recommends that you familiarize yourself with the privacy and cookie statements of the relevant online stores and companies.

4. USE OF COOKIES

4.1 WHAT ARE COOKIES?

Like many other online stores, the helmand.lv online store also uses cookies and other similar files and technologies, such as "web beacons" (hereinafter - cookies).

A cookie is a small text file that is sent to your browser along with an online store page and then stored on your computer's hard drive, tablet or phone.

Cookies are used, for example, to save passwords and personal settings, so that you do not have to enter data every time you visit the online store.

Below is an explanation of how the online store uses cookies, the source of the cookies and why they are used. The following data is collected for the effectiveness of our and third-party advertisements:

purchased products;
products reviewed;
order value;
how the customer got to the online store.

Below is a description of how you can not accept or delete cookies.

4.1.1 FUNCTIONAL COOKIES

Helmand.lv uses cookies, such as Google Analytics, to remember the settings of your visit to the online store and the data entered. These cookies make it easier to use our online store, because you do not need to re-enter data every time you visit.

Likewise, SIA "Helmand Baltics" (helmand.lv) may use cookies, which are necessary to ensure the perfect operation of the online store even when you visit it from your mobile phone or tablet.

4.1.2 ONLINE STORE ANALYSIS COOKIES

The online store uses cookies to track the pages you visit. This and other information is collected by web analytics service providers such as Aol (Adserver), Alexa, Crazy Egg, Google Analytics, Pingdom, Hotjar and Piwik, among others.

These website analysis service providers use cookies to analyze how users use the online store. Cookies are used to store information about visitors, such as the time of visiting the online store, information on whether the user has visited the online store before, information about the online store through which the user reached the page, etc.

4.1.3 SOCIAL MEDIA COOKIES

In the online store, you can use social media buttons such as Facebook, YouTube, Twitter, Pinterest and Google+.

When you visit an online store page that contains social media buttons, your browser connects to the respective social media provider. This service provider obtains information about the web shop pages visited by your IP address.

If you are logged into Facebook, YouTube, Twitter, Pinterest or Google+ during your visit to the online store, your visit may be connected to your social media profile. For example, if you press the "like" symbol on Facebook, the browser will send the relevant information to the service provider and store it there.

The information obtained within the framework of social media buttons, the purpose and extent of its processing, further use and duration of storage are determined solely by the provider of the relevant service. You can learn more about this by reading the privacy policy of the respective service provider.

4.2 ACTIVATING AND DISABLING COOKIES

You can accept or reject cookies by adjusting your browser settings. Since each browser is different, Helmand Baltics Ltd. refers to the information page of your browser or the user manual of your phone to set cookie settings.

However, if cookies are completely disabled, you may not be able to use all the functions of the online store. If you use different computers in different locations, check that your cookie settings are set in all browsers.
You can delete cookies from your computer, tablet or phone's hard drive at any time. To find out how to do this, please refer to the information page of your internet browser or the user manual of your phone, tablet.

5. AMENDMENTS

This privacy and cookie policy is subject to change. The most up-to-date version is always available in the bottom menu of the homepage of the helmand.lv online store.

6. QUESTIONS

If you have any questions about this privacy and cookie statement, contact SIA “Helmand Baltics”

SIA "Helmand Baltics"
Reg. No. 40203461605
Juras iela 60A, Limbaži, LV-4001

Latvia

Phone: +371 29193493
E-mail: sales@helmand.lv

The information was last updated on 27th february, 2024