Physical persons guarantees time is 24 months
Legal 12 months for persons
Guarantees conditions do not apply on the product additionally accessories _ _ _
Manufacturer guarantees conditions are not valid if:
- damages that have occurred buyer , user guilt because of :
- for the product have got guarantees seals , series number damages ;
- nature the elements at a time created damage , wrong strengthened . In these cases we recommend to buy property insurance
- the product has not been used for its intended purpose needs and has not been exploited since _ _ that have got indicated of use in the instruction ;
- a product that is damaged of the user due to ( for example - scratched , broken structures , cracked screen , poured water in the not intended for it in the wrong places funds groomed product , if in the product have got found outsiders subjects , are allowed an insect penetration product inside or what other traces that indicate improper use of the product );
- if damage will be arose nutritious voltage , telecommunications , cables network non-compliance of the manufacturer for those determined standards , fast temperature fluctuations because of how also others domestic and external factor due to ( soot , smoke , dust , moisture , impacts , scratches );
- if in the product are visible unqualified repair feet ;
- natural element depreciation cases ;
- if you are used non-standard feeding blocks , accessories and spare parts parts , how also raw materials ( cartridges , toners etc. ) not certified by the manufacturer for use With determined item , and if it will be caused by these item damage ;
- In addition for equipment warranty doesn't work suitable ( batteries , headphones , connecting cables , charging devices , console );
- you will use the product production or for professionals purposes (if specific the product is not intended the following purposes );
- warranty does not work if they occur damages incorrect transportation as a result .
- Waybill or of purchase affirmative document works how to warranty card.
- Performance of warranty ( repair of goods ) . time up to 30 days !
- Goods guarantees of use in case :
- If the item have got defect that occurred transportation during , or ascertaining at the shipment assembly
- You should send us to sales@helmand.lv
- 3 photos which clearly visible damage
- detailed description of the arising defect
- customer first name surname or order number .
- Mandatory should be specified packaging dimensions ( width x length x height ) and weight if it indicated to packaging
- Next you will get offered as follows solutions :
- Will do sent damaged ones parts when ordering damaged ones parts , it will take 5-6 jobs days
- Product will be replaced With new - like that own the product . Substituting damaged the product With new , in general borrowing about 4 - 10 work days as possible will be necessary damaged the product deliver back in stock to would receive place a new one the product .
- Substituting the product With new , or returning item always must be packed cardboard package , box can be not original , but whatever cardboard package . Because important have got the product deliver back to the manufacturer without extra have arisen damages that may occur without packing the product neatly . Proper packaging of the product have got of the client responsibility and obligation . How to also item have got need to pack so much in boxes , how many was originally delivered . For the product must be messed up similarly as it was delivered , must not exceed dimensions in which was originally delivered . The opposite case , these expenses covers customer , or also at the shipment pickup courier have got have a right to do not accept this shipment because of inconsistencies .
- Return the product back to the manufacturer ( only 14 days within ) 2-5 work day at a time will be applied for courier from your addresses will take damaged product and will deliver back in stock . Damaged for the product will be performed goods expertise , in general borrowing about 4 - 10 work days ( in others cases may be longer ). After that it will performed full money repayment . If a defect you are ascertained after 14 days , money return is no longer valid , but product exchange only against such own or product guarantees _ repair .
- Product return have got possible only from the internet of the store sides applied for courier followed by delivery back in stock . Customer is not eligible deliver the product itself, because of the product return going on only With courier mediation .
- Order in which yes fulfilled warranty , please to read also goods returns in the rules – https://www.helmand.lv/atkražija
The product is sent for warranty repair, and if it is determined that there are no defects, the warranty service will issue us an invoice for the diagnostics, which will be forwarded to the customer along with the shipping costs to/from the warranty service. After the invoice is paid, the product will be sent back to the customer.
