Distance Contract

Distance Contract

This distance contract, based on Article 10 of the Consumer Rights Protection Law and Cabinet of Ministers Regulations No. 207 of May 28, 2002 "Regulations on Distance Contracts", is concluded between SIA “Helmand Baltics”, registration No. 40203461605 (hereinafter – the Seller), on one side, and the Buyer – a natural person, on the other side, regarding obligations that arise for the Buyer by ordering one or more, identical or different products (hereinafter – Product), paying the Product price specified in the invoice, and the Seller confirming the Product order and ensuring delivery to the Buyer’s specified delivery address.

1. Procedure for placing an order

1.1. The Buyer independently places the Product order via the Internet, fully reviewing the information on the website www.helmand.lv about the Product, including the terms of this contract and delivery conditions (www.helmand.lv/piegade), and submits it to the Seller, also indicating personal data, residential and delivery address, and bank details.

1.2. After successfully placing an order, a confirmation email is sent to the Buyer. If a confirmation email is not received, the Buyer must contact the Seller.

1.3. After receiving the order, within one (1) business day, the Seller confirms it and electronically sends the Buyer an offer with the characteristics and technical data of the chosen Product, the price (with and without VAT), payment and delivery terms, warranty and after-sales services, as well as an invoice with all necessary bank details for payment.

2. Price of the product and payment procedure

2.1. The price of the Product is the price at which the Seller sells the Product to the Buyer.

2.2. If the minimum price of the Product is indicated (“starting from EUR”), which depends on the technical parameters of the Product, the exact price will be stated by the Seller in the confirmation offer.

2.3. By agreement with the Seller, the Buyer pays for the Product in euros (EUR), based on the invoice issued by the Seller, into the Seller’s bank account within three (3) business days from the invoice receipt date.

2.4. The payment date is considered to be the day when the amount indicated in the invoice is credited to the Seller’s bank account.

2.5. Payment can be made by card or prepayment by bank transfer from the Buyer’s internet bank.

3. Order fulfillment procedure

3.1. Order fulfillment begins when the Seller has confirmed the order and the Buyer has made full payment for the Product.

3.2. The order fulfillment time depends on the chosen Product category and delivery or pick-up method, but no longer than two (2) weeks from the order confirmation date. The maximum delivery time applies to Products or spare parts that are not in stock and must be ordered from the manufacturer.

If the manufacturer cannot deliver the product within 14 days, longer delivery terms will be agreed with the Buyer before placing the order.

3.3. All Products listed on www.helmand.lv and available for purchase are stored in SIA “Helmand Baltics” warehouse and are shipped and delivered within 1-3 business days.

3.4. SIA “Helmand Baltics” cannot guarantee the delivery time if unforeseen delays occur from the courier company.

3.5. The order is considered fulfilled at the moment the Product is physically handed over to the Buyer. The confirmation of receipt includes the delivery note issued by the Seller, signed by the Buyer or their authorized representative.

3.5.1. If, at the specified delivery time, the Buyer or their authorized representative is not present at the delivery address, the Product will be returned to the Seller’s warehouse, and redelivery must be paid for according to the specified delivery rates.

3.5.2. If the Seller has made two repeated delivery attempts to the Buyer’s specified address at the agreed time, but the Buyer or their authorized representative was not present, the Seller’s obligations are considered fulfilled. The Seller has the right to refuse further deliveries, and the Buyer must pick up the Product from the Seller’s warehouse.

3.6. After the order fulfillment, the Seller’s obligations to the Buyer are considered completed.

3.7. Ownership and responsibility for the Product pass from the Seller to the Buyer at the moment of handover.

4. Rights and obligations of the parties

4.1. The Seller undertakes:

  • 4.1.1. to sell and deliver the Product according to the order;
  • 4.1.2. to provide complete information about the Product and its manufacturer;
  • 4.1.3. to inform (including electronically) the Buyer about changes in the order fulfillment conditions;
  • 4.1.4. to review the Buyer’s claims related to the Product, delivery terms, or quality within a reasonable time, providing a substantive response;
  • 4.1.5. to refund the Buyer within 30 (thirty) days for any payments made if the Seller cannot fulfill the order and the Buyer does not agree to modifications;
  • 4.1.6. to use the Buyer’s personal data, including bank details, only in relation to issuing an invoice and order fulfillment.

4.2. The Seller has the right:

  • 4.2.1. to contact the Buyer by phone for clarification regarding the order;
  • 4.2.2. to not start fulfilling the order if the specified payment has not been received;
  • 4.2.3. to reject claims regarding non-conformity of the Product if the Product has visual or technical damage caused by the Buyer.

4.3. The Seller has the right to unilaterally amend this contract without violating applicable legislation. This condition does not apply to orders already in progress. Changes take effect upon their publication on the website.

4.4. The Buyer undertakes:

  • 4.4.1. to provide accurate and truthful information when placing the order, contacting the Seller electronically or by phone if there are uncertainties;
  • 4.4.2. to pay for the Product according to the order and invoice;
  • 4.4.3. to accept the Product within the delivery time specified in the order.

4.5. The Buyer has the right:

  • 4.5.1. to receive the Product according to the order;
  • 4.5.2. to receive a refund for the Product if the Seller cannot fulfill the order and the Buyer does not agree to modifications;
  • 4.5.3. to submit complaints about the Product quality during the warranty period.

5. Product quality and warranty

5.1. The Seller is responsible for selling and delivering a quality Product according to the technical specifications and the order.

5.2. The warranty period for the Product is 24 (twenty-four) months from the day the Product is delivered and handed over to the Buyer. The warranty is valid if the Buyer follows the Product usage instructions and uses it according to its technical specifications.

If the Product is sent for warranty repair and it is found that there is no defect, the warranty service issues an invoice for the diagnostics, which is forwarded to the client, including transport costs. After this invoice is paid, the Product is returned to the client.

6. Liability of the parties

6.1. The parties are fully responsible for fulfilling their obligations according to the applicable laws.

6.2. If during the fulfillment of this contract a party faces force majeure circumstances beyond their control, that party must inform the other party to agree on further actions.

7. Right of withdrawal

7.1. The right of withdrawal is the Buyer’s right to unilaterally withdraw from the contract within a specified period without paying compensation to the Seller. Sending the withdrawal within the period terminates the contract and releases the Buyer from any obligations, except for the costs associated with returning the Product to the Seller.

7.2. The Buyer has the right to return the Product within 14 (fourteen) calendar days from the day of receipt by sending a withdrawal notice (form available at www.helmand.lv/atteikums) to the email: sales@helmand.lv.

7.3. The Buyer must return the Product to the Seller within 7 (seven) days after sending the withdrawal notice. All expenses related to returning the Product are covered by the Buyer.

7.4. When exercising the right of withdrawal, the Buyer is responsible for preserving the quality and safety of the Product, as well as for any reduction in its value if it has been used in a manner incompatible with good faith, including for purposes other than determining its characteristics or functionality. Otherwise, the Seller reserves the right to refuse the return.

7.5. After receiving the withdrawal notice and the Product, the Seller shall immediately, but no later than 30 (thirty) days, refund the Buyer the amount paid for the Product to the Buyer’s specified bank account. If the Seller does not receive the withdrawal notice and/or the Product, the Seller has the right not to refund the paid amount.

8. Dispute resolution

Any disputes or disagreements that may arise during the execution of this contract will be resolved through mutual negotiations. If an agreement is not reached, the matter will be resolved in court according to the laws of the Republic of Latvia.